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1、UsingInformationSystemsforBusinessIntegrationLEARNINGGOALSDescribetheneedforbusinessintegration.Explainhoworganizationscanuseinformationsystemstointegratesupplychains.Describehowenterpriseresourceplanningsystemsintegrateinternalbusinessprocesses.Describehowbusinessescanusecustomerrelationshipm

2、anagementsystemstoimprovethecustomerexperience.Explaintherisksinvolvedinimplementingintegratedsystemsandhowtheycanbeovercome.Discusstheproblemsassociatedwithintegratinginformationsystemsonaglobalbasis.2Copyright?2005PrenticeHall,Inc.BusinessIntegrationattheBeadBarExpansionandgrowthgenerateinc

3、reasedneedforintegration.FinanceSalesPurchasingMeredith–NeedsanoverallviewofthebusinessSuzanne–Needshelpmanagingtheincreasedcomplexityofadditionalstudios’personnel,budgets,andinventoryLeda–NeedstoimproveinteractionwithfranchisesMitch–NeedstomanagemoresalespeopleenteringnewmarketsJulia–Needsinc

4、reasedfunctionalityinthefinancialsoftwareMiriam–Wantstoknowinformationsystemscanbeusedtokeepinbettercontactwiththeirincreasingcustomerbase.3Copyright?2005PrenticeHall,Inc.7Copyright?2005PrenticeHall,Inc.SupplyChainManagement(SCM)StagesofSCMPlanning–developandimplementprocessesthatattempttofore

5、castdemandforproductsandservicesSourcing–determinewhoshouldsupplytheitemsrequiredProduction–maketheproductScheduleproductionEnsurerawmaterialsareonhandwhenneededProductdelivery(logistics)EverythingfromreceivingacustomerinquirytoinvoicingWarehousemanagementisoneveryimportantfactorReturns–return

6、sofrawmaterialsaswellasfinishedgoods8Copyright?2005PrenticeHall,Inc.ElectronicDataInterchange(EDI)Thedirectcomputer-to-computertransferofbusinessdocumentsinelectronicformEliminatespaperworkReduceserrorsSpeedssupplyprocessAkeyaspectofsupplychainmanagementAllowscompaniestostreamlinetheiroperatio

7、nsbysharingmoredatawithcompaniesintheirsupplychainEDIreliesonapairofstandardsANSIX12–usedinNorthAmericaEDIFACT–international,butwidelyusedinEurope9Copyright?2005PrenticeHall,Inc.TheNeedforInternalCommunicationsForSCMtowork,internalproce